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  • Window toll tag mountDateThu Nov 08, 2018 6:41 am

    Dear Customer,

    Thank you for your question.

    In order for us to assist you accordingly, please contact us by using the contact form on our website www.tolltickets.com or write us an email to supportteam@tolltickets.com.

    Kind regards,

    Your tolltickets support team

  • Vignettes Czech RepublicDateWed Sep 12, 2018 3:59 pm

    Dear Guest,

    As can bee seen from our website https://www.tolltickets.com/en/country/tschechien/, point 5 of 'Did you know?':

    'The larger part of the vignette is to be attached, complete and undamaged, inside on the lower right-hand edge of the windscreen of the vehicle, so that it is visible completely from the outside. Furthermore, the view of the driver may not be impaired. The smaller part of the vignette is to kept and produced with possible control-checks. A vignette is valid only if the larger part is attached on the windscreen and the correct license plate of the vehicle entered on both vignette parts.'

    You will also find further information regarding the proper attachment of the vignette on the backside of the vignette itself.

    Kind regards,

    Your tolltickets support team

  • Vignettes Hungary and Czech republicDateWed Sep 12, 2018 7:13 am

    Dear Guest,

    Thank you for your question.

    Please be informed that in case of the e-vignettes for Hungary and Romania you will receive a receipt via email after an successful order.
    You only must print these receipts.
    Alternatively, you can login to mytolltickets and print the receipt from the order menu.
    There is no shipment and you do not have to attach anything to your windscreen. Your license plate number and your e-vignette details are registered at the Motorway State Company.
    Therefore, you must only take the print with you.

    In case of the paper vignettes we offer (Austria, Switzerland, Slovenia, Czech Republic), it is not sufficient to simply carry an order confirmation with you.
    The vignettes are only valid when they are properly attached to the respective vehicle.
    Otherwise, heavy fines may be imposed.
    Details regarding the correct attachment of the vignettes can be found on the respective product site on https://www.tolltickets.com/en/country/products.
    During the order process, you choose the desired validity date for each vignette.

    Kind regards,

    Your tolltickets support team

  • Vignettes HungaaryDateWed Sep 12, 2018 7:13 am

    Dear Guest,

    Thank you for your question.

    Please be informed that in case of the e-vignettes for Hungary and Romania you will receive a receipt via email after an successful order.
    You only must print these receipts.
    Alternatively, you can login to mytolltickets and print the receipt from the order menu.
    There is no shipment and you do not have to attach anything to your windscreen. Your license plate number and your e-vignette details are registered at the Motorway State Company.
    Therefore, you must only take the print with you.

    In case of the paper vignettes we offer (Austria, Switzerland, Slovenia, Czech Republic), it is not sufficient to simply carry an order confirmation with you.
    The vignettes are only valid when they are properly attached to the respective vehicle.
    Otherwise, heavy fines may be imposed.
    Details regarding the correct attachment of the vignettes can be found on the respective product site on https://www.tolltickets.com/en/country/products.
    During the order process, you choose the desired validity date for each vignette.

    Kind regards,

    Your tolltickets support team

  • Vignettes Czech RepublicDateWed Sep 12, 2018 7:13 am

    Dear Guest,

    Thank you for your question.

    Please be informed that in case of the e-vignettes for Hungary and Romania you will receive a receipt via email after an successful order.
    You only must print these receipts.
    Alternatively, you can login to mytolltickets and print the receipt from the order menu.
    There is no shipment and you do not have to attach anything to your windscreen. Your license plate number and your e-vignette details are registered at the Motorway State Company.
    Therefore, you must only take the print with you.

    In case of the paper vignettes we offer (Austria, Switzerland, Slovenia, Czech Republic), it is not sufficient to simply carry an order confirmation with you.
    The vignettes are only valid when they are properly attached to the respective vehicle.
    Otherwise, heavy fines may be imposed.
    Details regarding the correct attachment of the vignettes can be found on the respective product site on https://www.tolltickets.com/en/country/products.
    During the order process, you choose the desired validity date for each vignette.

    Kind regards,

    Your tolltickets support team

  • Vignettes Hungary and Czech RepublicDateWed Sep 12, 2018 7:12 am

    Dear Guest,

    Thank you for your question.

    Please be informed that in case of the e-vignettes for Hungary and Romania you will receive a receipt via email after an successful order.
    You only must print these receipts.
    Alternatively, you can login to mytolltickets and print the receipt from the order menu.
    There is no shipment and you do not have to attach anything to your windscreen. Your license plate number and your e-vignette details are registered at the Motorway State Company.
    Therefore, you must only take the print with you.

    In case of the paper vignettes we offer (Austria, Switzerland, Slovenia, Czech Republic), it is not sufficient to simply carry an order confirmation with you.
    The vignettes are only valid when they are properly attached to the respective vehicle.
    Otherwise, heavy fines may be imposed.
    Details regarding the correct attachment of the vignettes can be found on the respective product site on https://www.tolltickets.com/en/country/products.

    Kind regards,

    Your tolltickets support team

  • Short Term use?DateMon Sep 10, 2018 6:50 am
    Forum post by Support tolltickets. Topic: Short Term use?

    Dear Customer,

    Thank you for your feedback.

    We confirm that your email has already be been answered, and the issue was clarified.

    Kind regards,

    Your tolltickets support team

  • VIGNETTE AUTRICHEDateTue Sep 04, 2018 4:42 pm

    Dear Customer,

    Thank you for your question.

    In order to assist you in detail, please contact us by using the contact form on our website www.tolltickets.com or write us an email to supportteam@tolltickets.com.

    Kind regards,

    Your tolltickets support team

  • TELEPASSDateMon Sep 03, 2018 6:57 am
    Forum post by Support tolltickets. Topic: TELEPASS

    Dear Customer,

    Please be reminded that for the Telepass it is absolutely mandatory to register always the correct vehicle which has the Telepass.
    This is the official stipulation of the Italian toll operator.

    Kind regards,

    Your tolltickets support team

  • Liber-t BoxDateThu Aug 30, 2018 6:41 am
    Forum post by Support tolltickets. Topic: Liber-t Box

    Sehr geehrter Kunde,

    vielen Dank für Ihre Frage.

    Grundsätzlich stören sich Mautbox und Navigationsgerät nicht gegenseitig.
    Nichtsdestotrotz empfehlen wir eine Anbringung im Abstand von ca. 10 cm voneinander bzw. zu anderen Mautgeräten.

    Freundliche Grüße,
    Ihr tolltickets Support-Team

  • AbbuchungDateMon Aug 06, 2018 5:19 pm
    Forum post by Support tolltickets. Topic: Abbuchung

    Sehr geehrter Kunde,

    vielen Dank für Ihre Frage.

    Bitte kontaktieren Sie uns direkt über das Kontaktformular auf unserer Website www.tolltickets.com oder schreiben Sie uns direkt unter Angabe Ihrer Kundennummer eine Email an supportteam@tolltickets.com, damit wir Ihre Anfrage entsprechend bearbeiten können.

    Freundliche Grüße,
    Ihr tolltickets Support-Team

  • Sehr geehrter Kunde,

    vielen Dank für Ihre Frage.

    Bitte kontaktieren Sie uns direkt über das Kontaktformular auf unserer Website www.tolltickets.com oder schreiben Sie uns direkt unter Angabe Ihrer Kundennummer eine Email an supportteam@tolltickets.com, damit wir Ihre Anfrage entsprechend bearbeiten können.

    Freundliche Grüße,
    Ihr tolltickets Support-Team

  • Kosten RücksendungDateWed Jul 18, 2018 3:59 pm

    Sehr geehrter Kunde,

    vielen Dank für Ihre Frage.

    Die Rücksendung der Mautgeräte ist vom Kunden zu tragen.

    Freundliche Grüße,
    Ihr tolltickets Support-Team

  • VIA T Box Nutzung in bestimmten ParkingsDateWed Jul 18, 2018 3:58 pm

    Sehr geehrter Kunde,

    vielen Dank für Ihre Frage.

    Bitte kontaktieren Sie uns direkt über das Kontaktformular auf unserer Website www.tolltickets.com oder schreiben Sie uns direkt unter Angabe Ihrer Kundennummer eine Email an supportteam@tolltickets.com, damit wir Ihre Anfrage entsprechend bearbeiten können.

    Freundliche Grüße,
    Ihr tolltickets Support-Team

  • Sehr geehrter Kunde,

    vielen Dank für Ihre Frage.

    Bitte kontaktieren Sie uns direkt über das Kontaktformular auf unserer Website www.tolltickets.com oder schreiben Sie uns direkt unter Angabe Ihrer Kundennummer eine Email an supportteam@tolltickets.com, damit wir Ihre Anfrage entsprechend bearbeiten können.

    Freundliche Grüße,
    Ihr tolltickets Support-Team

  • No VIN DateTue Jul 10, 2018 5:52 pm
    Forum post by Support tolltickets. Topic: No VIN

    Cher client,

    Merci pour votre message.

    S'il vous plaît nous contacter directement via le formulaire de contact sur notre site www.tolltickets.com ou écrivez-nous directement à votre numéro de client un courrier électronique à suppotteam@tolltickets.com afin que nous puissions traiter votre demande en conséquence.

    Meilleures salutations,
    Votre tolltickets équipe de soutien

  • VIAcardDateMon Jul 09, 2018 7:05 am
    Forum post by Support tolltickets. Topic: VIAcard

    Cher client,

    Merci pour votre message.

    Nous n'offrons plus la VIACard.

    Meilleures salutations,
    Votre tolltickets équipe de soutien

  • Bank card has been hackedDateFri Jul 06, 2018 4:05 pm

    Dear Customer,

    Thank you for your question.

    In order to assist you in detail, please contact us by using the contact form on our website www.tolltickets.com or write us an email to supportteam@tolltickets.com.

    Kind regards,

    Your tolltickets support team

  • Viacard?DateThu Jul 05, 2018 4:44 pm
    Forum post by Support tolltickets. Topic: Viacard?

    Sehr geehrter Herr Keim,

    Zur automatischen Mauterhebung in Italien bieten wir unseren Telepass an.
    Bei der VIAcard handelt es sich lediglich um ein Back-Up-Medium.

    Freundliche Grüße,
    Ihr tolltickets Support-Team

  • Halterung?DateTue Jul 03, 2018 5:49 pm
    Forum post by Support tolltickets. Topic: Halterung?

    Vielen Dank für Ihre Frage.

    Wenn die Mautbox nicht vorschriftsmäßig angebracht wird, kann leider nicht für deren Funktionalität garantiert werden.
    Auch ist eine Beeinträchtigung bzw. Gefährdung des Fahrers durch nicht entsprechend befestigte Mautboxen leider nicht auszuschließen.

    Aus diesem Grund bitten wir Sie, uns entsprechend über unser Kontaktformular auf www.tolltickets.com zu kontaktieren.

    Freundliche Grüße,
    Ihr tolltickets Support-Team

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