#1

Order Not Received

in Discussions, feedback, opinions Tue Sep 12, 2017 10:29 am
by Spoolfinger • 1 Post

Has anyone else experienced delays in their order reaching them in the UK? I placed an order last month which was shipped on 04-Sep-17 but my two tags and vignette have still not arrived at my home address. I am due to depart on holiday this Friday (15-Sep-17) and therefore I urgently need these items to be delivered. By contrast, my father who placed a similar order (shipped on the same day) received his package last Thursday. I am very disappointed having used Tolltickets a few years ago for a similar trip and the service was faultless. There really needs to be a tracking facility on the website. I've even considered paying them a visit in Germany when I pass through in a few days to voice my displeasure


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#2

RE: Order Not Received

in Discussions, feedback, opinions Wed Sep 13, 2017 6:47 am
by Support tolltickets • 110 Posts

Dear Customer,

Thank you for your question.

In order to assist you in detail, please contact us by using the contact form on our website www.tolltickets.com or write us an email to supportteam@tolltickets.com.

Kind regards,

Your tolltickets support team



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