#1

Bank card has been hacked

in tolltickets: Questions Sat Oct 15, 2016 12:33 pm
by Peter Lacey
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Hello,

I have been called by my bank (Barclays) in the UK to say that the credit card I used for buying the teleticket has been compromised using your site and might be used for fraudulent purposes . They have advised that we should cancel the card we used. New ones are being sent to us, but they will have different numbers. I have no wish to send you the new card numbers because the same thing will happen.

How can we solve this problem? Perhaps you may need to call me in the UK on +447501545950

Reghards

Peter Lacey


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#2

RE: Bank card has been hacked

in tolltickets: Questions Mon Oct 17, 2016 9:21 am
by tolltickets.supportteam (deleted)
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Dear Customer,

Thank you for your question.

If you have a new credit card you can enter the new card details in your mytolltickets account at https://www.tolltickets.com/mytolltickets or send us the new credit card number (including expiry date, security code and card owner) by email or fax (+49 (0)8031 941 44 99).

Kind regards,

Your tolltickets support team



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#3

RE: Bank card has been hacked

in tolltickets: Questions Wed Jul 04, 2018 11:57 pm
by Joe
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I HAVE been charged twice and one more is pending


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#4

RE: Bank card has been hacked

in tolltickets: Questions Thu Jul 05, 2018 12:00 am
by Joe
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Hope my card wasn't compromised as well cos Barclays also

Many thanks

Jozef


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#5

RE: Bank card has been hacked

in tolltickets: Questions Fri Jul 06, 2018 4:05 pm
by Support tolltickets • 110 Posts

Dear Customer,

Thank you for your question.

In order to assist you in detail, please contact us by using the contact form on our website www.tolltickets.com or write us an email to supportteam@tolltickets.com.

Kind regards,

Your tolltickets support team



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